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1) Unless otherwise stated in writing, these Conditions, which supersede any earlier sets of Conditions, shall override any Terms and Conditions stipulated, incorporated or referred to by the customers whether in the ‘booking’ or elsewhere and all Guarantees, Warranties, or Conditions whether expressed or implied howsoever are excluded and hereby negated. No amendments to these Conditions are allowed save those which may be agreed in writing by an authorised officer of London Entertains Ltd


2) London Entertains Ltd gives no warranty about the Event to which the package is sold as to its quality, suitability or otherwise.


3) The Contract - A contract shall be deemed to have been made between London Entertains Ltd and the booking client when the client has confirmed requirements by letter, email or facsimile and London Entertains Ltd has accepted such a booking.


4) Schedule of Payment
a) A deposit where applicable will be stipulated at the time of the booking. A payment schedule will be detailed on your invoice.
b) Payment must be paid to London Entertains Ltd no later than the date stated on the invoice.
c) For all invoice type “full”, payment is required within 10 days from confirmation of the booking. Alternatively, payment shall be by return if event is 21 days or less from invoice date.
d) For bookings made within seven days of the first day of the Event and for additions made during the Event payment must be made by an authorised credit card.


5) Tickets and other admission documents will not under any circumstances be issued prior to receipt and bank clearance of full payment relating to such tickets and admission documents.


6) Cancellation and alterations of bookings will be accepted at the sole discretion of London Entertains Ltd. In the event of the customer wishing to alter or cancel the booking any such alteration or cancellation must be confirmed in writing to London Entertains Ltd.
a) For all invoice type “full”,under no circumstances shall refunds be payable in the event of a customer cancelling a booking.
b) We will however endeavour to resell the tickets or packages and a percentage of the resale value will be made to the client.
Amendment Fee:-
£10 administration charge will be added to the final balance for each amendment made to the original booking, save where the amendment increased the size of the original booking. Cancellation and amendment charges are not penalties, but a genuine pre-estimate of the damage that would be caused to London Entertains Ltd.


7) London Entertains Ltd has no control over the running of the Event and all details and descriptions in relation thereto are for guide purposes only.


8) London Entertains Ltd cannot be responsible or liable whatsoever for the non-appearance of any individual artist, performer, player or participant.


9) The details of the event shown in any material supplied by London Entertains Ltd are correct at the time of printing but the customer shall be responsible for checking with the event that no alterations have been made.


10) The customer hereby acknowledges that London Entertains Ltd has no control over the pricing policy of tickets for the Event and that any description of the position of seats is that of the Event of which London Entertains Ltd has no liability.


11) The tickets in any Hospitality packages sold are subject to any terms, conditions and limitations of liability imposed by the owners or operators of the venue for which tickets are sold.


12) London Entertains Ltd shall not be held liable for any omissions by any person not employed directly by London Entertains Ltd. London Entertains Ltd has no control over the Event and does not have any and cannot accept any liability for the actions or omissions of the organisers or operators of the Event or their servants, agents or employees.


13) London Entertains Ltd shall not be liable for any loss,damage, or expense caused by cancellation of the Event because of government action, strike, civil commotion, national disaster or other force majeur. In no circumstances shall London Entertains Ltd be liable for any consequential loss or damage. In any event, London Entertains Ltd liability shall be limited to the price of the Hospitality Package.


14) Any complaints must be registered both on the day and in writing to London Entertains Ltd within 14 days of the Event date. London Entertains Ltd cannot be liable for any complaints received after that period.


15) London Entertains Ltd has no responsibility for any property or personal effects at the Event.


16) If Hospitality Packages are to be posted to the customer rather than collected by the customer, risk in the goods shall pass to the customer upon the items being posted to the address given by the customer. London Entertains Ltd shall not be liable for any loss, damage or cost arising by non-delivery and reserves the right to levy an additional charge for issuing replacement tickets and documents for those lost whether in the post or otherwise.


17) Hospitality Packages and Tickets in them shall not be resold or transferred save as set out herein and shall not be purchased or obtained from or through any commercial agent or company or otherwise than directly from London Entertains Ltd or an appointed agent of London Entertains Ltd. If more than one Hospitality Package or ticket is issued to a customer those hospitality packages or tickets may be used only by those persons intending to accompany that customer to and at the Event. The provision of such hospitality packages and tickets by a customer to such persons without payment shall not contravene these ticket conditions. Any hospitality packages or tickets obtained in breach of these conditions shall be void and all rights conferred or evidenced by such tickets shall be nullified. Any person seeking to use a ticket in breach of these conditions in order to gain or provide entry to or remain at an Event will be liable to be refused admission to or be ejected from the venue and may be liable to legal action.


18) Hospitality Packages and Tickets therein shall not be used as competition prizes, or trade incentives, nor may they be used in raffles, tombolas, lotteries, or draws whether for commercial or charitable purposes without the prior written authority of the Event which may withhold such authority at its sole discretion.


19) Unless otherwise agreed these Conditions and the contract shall be subject to and construed in accordance with English Law and subject to the exclusive jurisdiction of the Courts of England and Wales. It is hereby deemed that all contracts have been made in the jurisdiction of The Central London Court.


20) London Entertains Ltd gives no warranties that the Event shall take place in the time and place stipulated or at all. London Entertains Ltd shall not be liable to give any refund in the event of the event being cancelled or postponed save where the customer has insured against cancellation.


  • Disney's The Lion King

    “The show is magical, the set and cast are of the highest quality. I have seen it many times and not once been disappointed.” Dawn

  • Jersey Boys

    "A truly wonderful show that is polished to perfection. I have seen it many times and I am always wowed by the production values, the performances and how good I feel when I walk out of the theatre." Nicky

  • Miss Saigon

    "Fantastic voices, beautiful narrative, great acting and wonderful musicians. The quality of the cast and the clarity of their voices made the show captivating. The blend of drama, scenery and cheeky humour was brilliant!"  Natalie

  • The Bodyguard

    "I was so impressed that I have been talking about it ever since , I will be recommending it to anyone that wants a musical with great cast , great story , special effects and a feel good factor" Lisa

  • Once

    "The show has comedy, drama, and lovable characters who are also very talented musicians. The use of the set and characters bodies for different lighting and music made the audience feel a part of the story." Joanna

  • Wicked

    “The storyline is captivating and has a wonderful variety of song and dance. We thoroughly enjoyed the show, thanks once again for a lovely time.” Dakshal